Terms & Conditions

Submitting a booking request through sloonk.com does not automatically confirm a reservation. A booking is only considered confirmed once:

• Sloonk has confirmed availability;
• the event details and final price have been agreed; and
• the required booking payment has been received.

Until then, the requested date may remain available to other clients.

A booking payment of 30% of the total agreed price is required to confirm the event and reserve the selected date. The remaining 70% must be paid no later than 3 days before the event. For bookings made within 7 days of the event, Sloonk may request payment of the full amount at the time of confirmation.

The agreed price applies to the specific event details confirmed with the Client, including the selected package, location, duration and requirements. Depending on the selected package, the service may include:

• DJ performance;
• music curation;
• sound system;
• ambient lighting;
• setup and pack-down; and
• travel within the agreed area.

Any additional services, equipment, travel requirements or extended performance time may be charged separately and will always be communicated in advance.

The Client should inform Sloonk as soon as possible of any significant changes to the event, including:

• event date;
• location;
• start or finish time;
• number of guests;
• event format; or
• technical requirements.

Changes are subject to availability and may result in an adjustment to the final price. Changes of date cannot be guaranteed and depend on Sloonk's availability.

As each booking reserves a specific date and time for the Client, cancellations may result in the following charges:

• More than 30 days before the event: the 30% booking payment is retained.
• Between 15 and 30 days before the event: 50% of the total booking value may be due.
• 14 days or less before the event: the full booking value may be due.

Where possible, Sloonk may agree to transfer the booking to another available date.

For outdoor events, the Client is responsible for providing a safe and adequately protected area for the DJ and all electrical and audio equipment. Sloonk equipment must not be exposed to rain, excessive moisture or any condition that may damage the equipment or create a safety risk. If weather conditions make the setup unsafe, Sloonk may request that the equipment be moved to a suitable covered area. If no safe alternative is available, Sloonk reserves the right to suspend or cancel the service.

The Client is responsible for ensuring reasonable access to the event location for loading, setup and pack-down. Any relevant access restrictions, including stairs, parking limitations, long carrying distances, restricted loading access or venue limitations, should be communicated in advance. Significant access requirements that were not communicated before confirmation may result in additional charges.

The Client or venue must provide access to a safe and suitable electricity supply reasonably close to the performance area. Sloonk reserves the right not to connect equipment to an electrical installation that appears unsafe.

The agreed start and finish times form part of the booking. Delays caused by the Client, venue or guests do not automatically extend the agreed finishing time. Additional time may be provided subject to:

• DJ availability;
• venue restrictions;
• applicable noise restrictions; and
• an agreed additional fee.

Sloonk will provide sound appropriate to the size, setting and nature of the event. The Client is responsible for ensuring that the event complies with applicable venue rules, local restrictions and noise regulations. Sloonk may reduce the volume or stop amplified music where required by the venue, relevant authorities or where continuing would reasonably create a safety or legal issue.

All equipment provided by Sloonk remains the property of Sloonk. The Client should take reasonable steps to prevent guests from interfering with, moving or damaging the equipment. The Client may be held responsible for damage caused intentionally or negligently by the Client or their guests, excluding normal wear and tear.

Sloonk provides music curation according to the musical direction agreed with the Client. Musical preferences are treated as guidance rather than a guarantee that specific tracks will be played. The DJ retains reasonable artistic discretion to adapt the music to the atmosphere and progression of the event.

Sloonk will not assume permission to photograph or film identifiable guests for promotional purposes. Any identifiable photo or video content intended for Sloonk's communication or promotion should be agreed separately.

If Sloonk is unable to provide the agreed service due to circumstances within its reasonable control, any amounts paid for services not provided will be refunded. Where reasonably possible, Sloonk may also propose an alternative date or suitable replacement, subject to the Client's approval.

Neither Sloonk nor the Client will be responsible for failure to perform their obligations where this results from circumstances outside their reasonable control. This may include serious illness, accidents, extreme weather, natural disasters, government restrictions, major transport disruption or comparable events. Where possible, both parties should make reasonable efforts to find an alternative solution, including rescheduling the event.

Users of sloonk.com agree to use the website in accordance with applicable law and not to misuse the website, interfere with its operation or use its content in a way that infringes the rights of Sloonk or third parties. Sloonk may update, change or remove website content at any time.

All original content available on sloonk.com, including the Sloonk name, visual identity, graphics, text, photographs, videos, artwork and other original material, is protected by applicable intellectual property law. This content may not be reproduced, distributed, modified or used for commercial purposes without prior permission from Sloonk. Third-party trademarks, music, images or other materials remain the property of their respective owners.

Sloonk will provide its services with reasonable care and professionalism. To the extent permitted by law, Sloonk will not be responsible for losses resulting from circumstances outside its reasonable control or from incorrect or incomplete information provided by the Client. Nothing in these Terms limits any rights or liability that cannot legally be excluded.

Personal information provided to Sloonk is handled in accordance with our Privacy Policy. The website may use cookies and similar technologies in accordance with the visitor's cookie preferences. Optional analytics and marketing technologies are only used where the required consent has been provided.

These Terms do not affect any mandatory rights the Client may have under Portuguese or European consumer protection law.

Sloonk may update these Terms & Conditions when necessary. The most recent version will always be available on sloonk.com. For confirmed bookings, the applicable terms will be those in effect at the time the booking was confirmed.

For any questions regarding a booking or these Terms & Conditions, please contact: bookings@sloonk.com